Position Details

Job Summary

The Helpdesk Technician position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining PC equipment; providing support for a wide variety of software applications and completing requests for new service in a dynamic, high-paced environment; and relying on instructions and pre-established guidelines to perform various other job duties.

Minimum Qualifications

1. High school diploma or equivalent
2. Some combination of training and experience in PC technical support, OR one year of experience as a PC technician
3. Knowledge of commonly-used concepts, practices, and procedures for PC repair

Preferred Qualifications

1. Ability to perform work with a positive attitude and in a timely manner
2. Ability to work well in a team environment

Reference Letters

Applicant Special Instructions

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.

Posting Number: SF0875P

Position Title: Helpdesk Technician

Position Type: Classified Staff/Hourly

Department: Information Technology - Montgomery

Division: Finance and Business Affairs

Campus: Montgomery

Work Status: Part-Time

Temporary: No

Location: Montgomery - M01

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?: No

Work Hours: - Maximum of 19 hours per week - Hours will vary, including evenings from 5:30pm to 10:30pm and Saturdays from 8:00am to 4pm

List any hazardous conditions or physical demands required by this position: NA

Does this position have supervisory responsibility?: No

Posting Date: 03/06/2018

Open Until Filled: Yes

Quick Link: http://www.troyuniversityjobs.com/postings/20034

Solicit References Through the System?: No